But shopper, beware. Unlike a handbag with a broken zipper, a faulty appliance can be a major headache. Just ask Jennifer Mitchell, who bought appliances from a Sears Outlet earlier this year after moving to Kensington, Md. The dryer made loud noises from day one, she says, and the washer started leaking a month after her first use. The refrigerator, meanwhile, couldn t make ice or dispense water, she says. When a replacement fridge also stopped working, it cost us about $500 in lost food, Mitchell says. A spokesperson for Sears Outlets says it has offered to give Mitchell a full refund and that it has an extensive testing process in place to ensure the quality of its stores products.
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